Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and WonderLens (“WonderLens,” “we,” “us,” or “our”) governing your access to and use of wonderlens.ai and the related services we provide for generating AI-rendered videos from user-supplied photographs (collectively, the “Service”). Please read these Terms carefully. By creating an account, purchasing credits, generating a video, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

1. Eligibility and Accounts

1.1 Age. You must be at least eighteen (18) years old, or the age of majority in your jurisdiction (whichever is greater), to create an account, purchase credits, or generate videos. WonderLens is intended for adult parents, guardians, or other authorized adults to use on behalf of themselves and their families. Children under the age of thirteen (13) may not create accounts or purchase credits.

1.2 Account creation and access. You may use the Service as an anonymous guest to purchase credits and generate videos, in which case we provision a shadow account associated with the email address you provided at checkout. To access your library on a different device or recover credits after clearing your browser, you must request a passwordless sign-in link, which we deliver to that email address. You are responsible for maintaining the confidentiality of your email account; anyone with access to your inbox can request a sign-in link and access your library.

1.3 Accuracy of information. You agree to provide accurate, current, and complete information when purchasing credits and to update such information as needed. We may suspend or terminate accounts that we reasonably believe contain false or misleading information.

1.4 One account per person. You may not create multiple accounts for the purpose of evading credit limits, promotional restrictions, content-moderation actions, or account terminations.

2. The Service

2.1 Description. The Service generates approximately ten-second videos by compositing AI-rendered characters from a fixed roster (the “Character Library”) into still photographs you upload (each, an “Input”) using a closed-prompt video generation pipeline described in our Privacy Policy. Each generation produces a video file (each, an “Output”) that is stored in your account's library and made available for download and sharing.

2.2 No guarantee of specific results. AI generation is non-deterministic. The same Input + character combination will produce different Outputs on different generation attempts, and we cannot guarantee that any specific Output will meet your subjective expectations of fidelity, composition, or aesthetic quality. You acknowledge that variability is intrinsic to the technology and is not a defect.

2.3 Service availability. We aim to make the Service available continuously, but we do not warrant uninterrupted access. The Service depends on third-party providers (including but not limited to fal.ai, Cloudflare, Vercel, Neon, Stripe, Clerk, Resend, and PostHog), any of which may experience downtime, performance degradation, or capacity constraints outside our control. We may impose rate limits, cooldown periods, or queue depth restrictions during periods of high demand.

2.4 Updates and changes. We may add, remove, modify, or replace characters in the Character Library at any time without prior notice. Changes to the Character Library do not entitle you to a refund of unused credits. We may also update the underlying AI models, prompt templates, rulesets, watermarking, and storage configurations.

3. Credits and Payments

3.1 Credits. Each video generation consumes one (1) credit. Credits are purchased in packs at prices listed on our Credits page and may be purchased without first creating a Clerk account (anonymous guest checkout is supported, as described in Section 1.2). Credits do not expire.

3.2 Payment processing. Payments are processed by Stripe, Inc. By providing your payment information, you authorize us, through Stripe, to charge the payment method for the purchase amount, plus any applicable taxes. You represent that you are authorized to use the payment method you provide. Card numbers, CVCs, and full billing addresses are submitted directly to Stripe and never transit our servers.

3.3 Promotional codes. We may from time to time issue promotional codes that grant a discount, credit bonus, or full waiver of the purchase price. Promotional codes are valid only for the period and within the limits we specify, are non-transferable, have no cash value, and may be revoked at our sole discretion if we detect fraud, abuse, or violation of the promotional terms.

3.4 Refunds. Credits are generally non-refundable. We will issue a refund (or, at our option, re-credit your account) in the following circumstances: (a) the generation fails due to a verifiable system error attributable to us or our sub-processors; (b) duplicate charges resulting from a payment system error; (c) where required by applicable consumer protection law in your jurisdiction. Refund requests must be submitted within thirty (30) days of the original charge to support@wonderlens.ai with the relevant Stripe receipt or session identifier. We do not refund credits consumed by a generation that completed successfully but did not meet your subjective aesthetic expectations.

3.5 Chargebacks. If you initiate a chargeback or payment dispute with your card issuer in lieu of contacting us first, we may suspend or terminate your account, deduct any disputed amount from your credit balance, and pursue recovery of the disputed amount. We encourage you to contact us before initiating a chargeback so we can address the issue directly.

3.6 Taxes. Listed prices are exclusive of sales tax, value-added tax, goods-and-services tax, or similar transaction taxes that may apply. Where we are required to collect such taxes, they will be added to your invoice and charged to your payment method.

4. Acceptable Use

You agree not to use the Service in any manner that violates these Terms or any applicable law. The following uses are expressly prohibited and will result in the rejection or removal of the relevant content, the consumption of any credits used on rejected content not being refundable, and may result in account suspension or termination at our sole discretion.

4.1 Prohibited content. You may not upload, generate, store, share, or attempt to generate any content that:

• depicts a real person without that person's express consent (including but not limited to using a photograph that contains identifiable faces);
• depicts minors in any sexualized, suggestive, or otherwise inappropriate context;
• is sexually explicit, pornographic, or otherwise adult in nature;
• is intended to deceive, defraud, or impersonate (deepfakes, fake authority figures, fabricated evidence);
• incites, promotes, glorifies, or facilitates violence, self-harm, terrorism, or hate against any group;
• infringes on any third party's intellectual property, privacy, publicity, or other rights;
• violates any local, state, federal, or international law or regulation;
• contains malware, viruses, or attempts to exploit, probe, scan, or test the vulnerability of the Service.

4.2 Prohibited activities. You may not: (a) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service; (b) scrape, crawl, or systematically extract content from the Service except as expressly permitted; (c) interfere with or disrupt the integrity or performance of the Service; (d) use the Service to develop a competing product, including by training a model on Outputs; (e) bypass, disable, or circumvent any security, content-moderation, watermarking, or rate-limiting feature; or (f) use the Service in any high-risk application where failure could result in death, personal injury, or environmental damage.

4.3 Content moderation. We use automated and manual review processes to enforce these standards. We may reject Inputs at upload time, refuse to process generations, remove Outputs from your library, or flag content for review at any time. Decisions are made at our sole discretion. We are not obligated to provide reasons for individual moderation actions, although we will work to remediate good-faith errors brought to our attention at support@wonderlens.ai.

5. Intellectual Property

5.1 Your Inputs. You retain all right, title, and interest in and to the photographs you upload as Inputs. By uploading an Input, you represent and warrant that you own or have all necessary rights, licenses, consents, and permissions to upload, process, and generate derivative video content from it. You grant WonderLens a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, and display your Inputs solely for the purpose of providing the Service to you. We do not use your Inputs to train any AI model, and we do not share your Inputs with third parties except as needed to fulfill the specific generation you requested.

5.2 Your Outputs. Subject to your compliance with these Terms, WonderLens grants you a worldwide, non-exclusive, royalty-free, perpetual license to access, download, share, and display the Outputs we generate for you, for personal, non-commercial use, with friends and family, including on social media. Commercial use of Outputs (use in paid advertising, monetized content, products for sale, or for-profit professional services) requires a separate written agreement with us and additional licensing fees; contact partnerships@wonderlens.ai to inquire.

5.3 Our intellectual property. The WonderLens name, logo, website design, character roster, character names, prompts, rulesets, software, documentation, and all related materials are the exclusive property of WonderLens or our licensors and are protected by copyright, trademark, and other intellectual property laws. The fact that you generate Outputs using a particular character does not grant you any rights to that character's likeness, name, or associated brand assets beyond the license described in Section 5.2.

5.4 Watermarking. We may apply visible or invisible watermarks to Outputs to indicate their origin, provenance, or AI-generated nature. You agree not to remove, obscure, or alter such watermarks except where expressly permitted by us in writing.

5.5 Feedback. If you provide us feedback, suggestions, ideas, or improvement requests (collectively “Feedback”), you grant us a perpetual, worldwide, royalty-free, fully-transferable, irrevocable license to use, modify, and incorporate the Feedback into the Service or any other WonderLens product without compensation or attribution.

6. Third-Party Services

The Service depends on and integrates with third-party services, including AI inference providers, cloud infrastructure, payment processors, authentication providers, email delivery services, and analytics platforms (each, a “Third-Party Service”). Each Third-Party Service is governed by its own terms and privacy policy. WonderLens is not responsible for the availability, performance, accuracy, or content of any Third-Party Service, and any disputes you have with a Third-Party Service must be resolved directly with that provider. We disclaim all liability arising from acts, omissions, or defects of Third-Party Services.

7. Termination

7.1 By you. You may stop using the Service at any time. To delete your account and all associated data (subject to retention obligations described in our Privacy Policy), email privacy@wonderlens.ai from the email address associated with your account. Unused credits are forfeited on account deletion and are not refunded.

7.2 By us. We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms, presented a security or fraud risk, or engaged in conduct that may harm WonderLens, its users, or third parties. In the case of termination for cause, unused credits may be forfeited. In the case of termination for our convenience or service discontinuation, we will refund the pro-rata value of unused credits.

7.3 Effect of termination. Upon termination, your right to access the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including without limitation Sections 5, 8, 9, 10, and 11) will survive.

8. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR QUIET ENJOYMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ACCURATE, BE UNINTERRUPTED, BE TIMELY, BE SECURE, BE FREE OF ERRORS OR HARMFUL COMPONENTS, OR PRODUCE OUTPUTS WITH ANY PARTICULAR CHARACTERISTICS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WONDERLENS, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO WONDERLENS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (b) ONE HUNDRED U.S. DOLLARS (US$100).

10. Indemnification

You agree to defend, indemnify, and hold harmless WonderLens, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; (d) the content of any Input you upload or any Output you make available to third parties; or (e) any claim that an Input you uploaded caused damage to a third party.

11. Governing Law and Dispute Resolution

11.1 Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.2 Informal resolution. Before filing any claim against us, you agree to first contact us at legal@wonderlens.ai and attempt in good faith to resolve the dispute informally for at least sixty (60) days. Most disputes can be resolved this way.

11.3 Arbitration. If informal resolution fails, any controversy or claim arising out of or relating to these Terms or the Service will be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration will be conducted in San Francisco, California, and judgment on the award may be entered in any court having jurisdiction. You and WonderLens each waive the right to a jury trial and the right to participate in a class action.

11.4 Exceptions. Notwithstanding Section 11.3, either party may bring an individual action in small claims court or seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, such as changes that meaningfully reduce your rights or expand your obligations, we will provide reasonable advance notice via email to the address associated with your account or through a prominent in-product notice before the change takes effect. Your continued use of the Service after the change becomes effective constitutes acceptance of the updated Terms.

13. Miscellaneous

13.1 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and WonderLens regarding the Service and supersede any prior or contemporaneous communications.

13.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

13.3 No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

13.4 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms freely. Any attempted assignment in violation of this Section is void.

13.5 Notices. We may give you notices required by these Terms via email to the address associated with your account or via prominent in-product notice. You may give us legal notices by email to legal@wonderlens.ai.

13.6 Force majeure. Neither party will be liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, internet or telecommunications failures, or third-party service outages.

14. Contact

For questions about these Terms, account issues, or refund requests, contact support@wonderlens.ai. For privacy-specific matters, contact privacy@wonderlens.ai. For legal notices, contact legal@wonderlens.ai. For commercial-licensing or partnership inquiries, contact partnerships@wonderlens.ai.